March 2024, Product Update - New Features & Improvements

March 2024, Product Update - New Features & Improvements

We were busy adding a ton of cool new things to Aidbase in March. Our product is really coming together nicely 🤩 Let’s dig in!

Mar 31, 2024

New features

⚙️ New Aidbase Elements

We are very excited to present a huge upgrade to our chatbot and ticket forms!

The new Aidbase Elements are faster, more adaptive, and easier to use than ever before.

You now also have the option to install the new Elements in your React or NextJS app using our NPM packages.

Our documentation page has been updated to include all new properties and instructions to install the Elements with React or NextJS.

🎟️ Create tickets from your Chatbot

One of the features you've been asking for the most! You can now connect a ticket form to your chatbot so users can get in touch with you.

This will show a "Create ticket" button in your chatbot which gives users the ability to easily create a ticket directly from the chatbot itself.

Bugfixes & improvements

Improvements

  • Improved UI for writing FAQs
  • Improved FAQ editing experience
  • New “Home” dashboard

Bugfixes

  • Issue with chat orientation
  • Slow ticket form when opening multiple times
  • Incorrect sorting of tickets

Upcoming

  • Mobile app
  • New Aidbase Elements
  • Third party integrations

Stay tuned 🚀

Simon Hoiberg