New features

✨ o3-mini and custom model support

You can now choose the latest and most capable models from OpenAI, including o3-mini (OpenAIs reasoning model).

Additionally, you can now add custom models too.
If you have fine-tuned an OpenAI model that you wish to use for your Aidbase chatbots, you can now add that by picking "Custom model"

Go to Settings -> OpenAI to see more.

💬 Guided AI responses

You can now guide Aidbase's AI to give you more accurate responses.

Simply type something in the reply field.
Then click the AI generate button.

Aidbase will use this - in combination with the knowledge base - to generate a more accurate reply.

This works for both Ticket Forms and Email Inboxes 🎉

📝 Ticket & Email reports

Summarize a ticket or an email into a brief report including key points and suggested next steps.

Use this to help your support staff make informed decisions, or copy the report to easily loop in other people on your team.

Bugfixes & improvements

Improvements

• Cold start issue on backend: Much faster load
• Cold start issue on API: Much faster response
• Rate limit improvements for chatbots

Bugfixes

• Issue with some emails not coming in
• Issue with emails through Cloudflare

Upcoming

• Better email & ticket handling
• Bulk delete + email filter rules
• More granular permission handling

Stay tuned 🚀